Terms & Conditions

1. Acceptance of Terms

By accessing this website, booking any travel service, or submitting an inquiry, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

2. Our Services

We provide various travel-related services including but not limited to:

• Domestic Tour Packages
• International Tour Packages
• Flight Ticket Booking
• Hotel Reservations
• Visa Assistance
• Holiday Packages
• Travel Insurance (if applicable)
• Customized Tour Planning
• Group Tours
• Honeymoon Packages
• Corporate Travel Solutions

Availability of services may vary depending on destination and travel partners.

3. Booking Policy

A booking is considered confirmed only after:

• Required documents are submitted.
• Payment is successfully received.
• Confirmation is issued by our team.

We reserve the right to decline any booking due to:

• Incomplete documentation
• Incorrect information
• Supplier unavailability
• Government restrictions
• Force majeure events

4. Pricing

All prices displayed on the website are subject to change without prior notice.

Prices may vary due to:

• Airline fare changes
• Hotel tariff revisions
• Government taxes
• Currency fluctuations
• Fuel surcharge
• Seasonal demand

Final pricing will be confirmed before booking confirmation.

5. Payment Terms

Payments can be made using:

• Credit/Debit Cards
• UPI
• Net Banking
• Wallets
• Bank Transfer
• Payment Gateway Services

Bookings remain pending until payment is successfully received.

6. Cancellation & Refund

Cancellation policies vary depending on:

• Airlines
• Hotels
• Visa providers
• Tour operators
• Government regulations

Refunds are processed only after receiving confirmation from the respective travel service providers.

Applicable cancellation charges, supplier deductions, taxes, gateway charges, and administrative fees may apply.

Refund processing generally takes 7–21 business days, depending on the service provider and banking system.

7. Travel Documents

The traveler is solely responsible for ensuring that all required travel documents are valid, including:

• Passport
• Visa
• Government-issued ID
• Vaccination certificates (if applicable)
• Travel permits

We are not responsible for denied boarding, immigration refusal, or losses due to invalid or incomplete documentation.

8. Visa Disclaimer

Visa approval is entirely at the discretion of the respective Embassy or Consulate. Our role is limited to documentation assistance and application processing.

We do not guarantee:

• Visa approval
• Processing timelines
• Multiple-entry visas
• Immigration clearance

Visa fees may be non-refundable even if the visa is rejected.

9. Flight & Hotel Changes

Airlines and hotels may modify:

• Flight schedules
• Hotel availability
• Room categories
• Departure timings
• Airport changes

Such modifications are outside our control.

10. Customer Responsibilities

Customers agree to:

• Provide accurate personal information.
• Follow local laws and regulations.
• Respect hotel and airline policies.
• Carry valid travel documents.
• Arrive at airports and departure points on time.

Any additional expenses due to delays or missed departures shall be borne by the traveler.

11. Force Majeure

We shall not be liable for delays, cancellations, or losses caused by circumstances beyond our control, including:

• Natural disasters
• Pandemic
• War
• Political unrest
• Airline strikes
• Government restrictions
• Weather conditions

12. Intellectual Property

All website content including:

• Images
• Logos
• Graphics
• Text
• Design
• Software

belongs to RTW Global Services and may not be copied, reproduced, or distributed without written permission.

13. User Conduct

Users shall not:

• Submit false information
• Upload malicious content
• Attempt unauthorized access
• Interfere with website operations
• Violate applicable laws

Violations may result in termination of services.

14. Limitation of Liability

RTW Global Services acts as an intermediary between customers and travel service providers.

We are not liable for:

• Airline delays
• Hotel service quality
• Visa rejection
• Weather disruptions
• Loss of baggage
• Personal injuries
• Supplier defaults

Our liability shall be limited to the amount paid directly to us for the relevant booking.

15. Third-Party Services

Our website may include services from third-party providers such as:

• Airlines
• Hotels
• Payment gateways
• Visa agencies
• Insurance companies

Their respective terms and conditions shall also apply.

16. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts in our registered business location.

17. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page.